NAE Report on Clinician Burnout led by Carayon

Pascale Carayon, PhD

Pascale Carayon, Grainger Institute lead of smart and connected healthcare research, co-chaired a committee of the National Academy of Medicine that issued a new report addressing burnout.

“Clinician burnout is very complex, and there is not just one solution,” said Pascale Carayon, PhD, director of the University of Wisconsin-Madison’s Institute for Healthcare Systems Engineering, who co-chaired the committee that issued the report. “Therefore, a systems approach is warranted … Looking at just one [thing, like frontline care delivery] is not enough.”

Many demands of the job — including the workflow, distractions, and interruptions — can negatively affect clinicians, Carayon said. “Then there is moral distress and the misalignment between what clinicians want to do … and what they’re asked to do, whether by healthcare organizations or by patients.” In addition, workplace factors such as an unsupportive organizational culture, limited autonomy, or professional relations and social support that may be inadequate or negative can also contribute to the problem.

For organizations who want to address the burnout problem, the committee suggested three areas to consider.